Customer Service

About Us

Welcome to the online shop for the Little Portion Films Ltd.

Here you can buy copies of the latest DVDs and other merchandise relating to the films. We are committed to good customer service and aim to meet the requirements of your order.

Making A Purchase

Make an item selection from the drop down lists (if appropriate). Click the ‘Add to cart’ button for each item you would like to buy.

Prices are in UK pounds sterling. Postage and packing will be added at checkout before payment – see section below for details. You can update quantities or delete items in your Basket by selecting ‘View Cart’ on the right hand side of the shop pages. When you have completed your shopping, select ‘Checkout’. Enter address and payment details as prompted. Payment is made via PayPal by using a PayPal account or debit/credit card. Payment must be made before goods are shipped. At checkout completion, you will be given an order receipt and an email will be sent to confirm the order details. Please check this and keep for your reference. Following this, please check your email for any updates or queries relating to your order. Please check your spam folder.

Shipping And Handling

Postage and packing costs are added at checkout and are calculated based on the shipping address (country) and the quantity of items purchased.

If you wish, you can send to another address by selecting a different shipping address to the billing address.

Orders are usually sent by Royal Mail 2nd class post or by Royal Mail International delivery.  Orders over 1.5kg in weight may be sent by Parcelforce or courier.

Delivery

Orders are usually despatched within 5 working days. Orders are sent by Royal Mail 2nd class or international post  (delivery usually 3-5 working days within the UK). Orders over 1.5kg in weight may be sent by Parcelforce or courier.

For items not in stock, we will inform you by email if we think there will be a delay beyond a week before despatch so you should therefore allow at least ten working days for delivery at UK addresses. If you are working to a deadline that is less than this then please let us know in the checkout process. Or if you wish us to despatch on a certain date then please Contact Us.

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